Emily Ortiz
Wildwood
Summary
Dynamic Customer Engagement Leader at PetSmart Charities with a proven track record in account management and customer service. Expert in problem-solving and proficient in [software], I enhanced customer satisfaction by effectively resolving escalated issues, ultimately winning back customer confidence and driving brand loyalty.
Customer engagement professional with strong background in driving results and fostering team collaboration. Skilled in strategic communication, relationship management, and problem-solving. Known for adaptability, reliability, and consistently meeting and exceeding goals. Ready to make significant impact by leading teams and enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Engagement Leader
PetSmart Charities
08.2021 - Current
- Conducted regular reviews of client accounts, proactively identifying potential issues or areas for growth.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
Education
High School Diploma -
Esperanza Charter School
Philadelphia, PA05-2021
Skills
- Brand awareness
- Account management
- Training programs
- Proficient in [software]
- Customer service
- Customer segmentation
- Problem-solving
- Multitasking and organization
- Time management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Native or Bilingual
Interests
- DIY and Home Improvement
- Fashion and Style
- Music
- Auto Repair/Restoration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Customer Engagement Leader
PetSmart Charities
08.2021 - Current
High School Diploma -
Esperanza Charter School
Similar Profiles
Robin GibsonRobin Gibson
Cashier at PetSmart CharitiesCashier at PetSmart Charities
Juansebastian MorenoJuansebastian Moreno
Cashier at PetSmart CharitiesCashier at PetSmart Charities
Kelly BellamyKelly Bellamy
Merchandise Leader at PetSmart CharitiesMerchandise Leader at PetSmart Charities