Emily Ottman
Lynnwood,WA
Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities, currently enrolled in Project Management Coursera Certification. Innovative problem solver with experience resolving business and technology challenges. Eager to advance business goals through collaboration, leadership and helping others succeed.
Overview
5
5
years of professional experience
Work History
Administrative Assistant Senior
Starbucks
Seattle, WA
04.2023 - Current
- Managed multiple projects with competing deadlines simultaneously, often times jumping into support team in a project management capacity outside normal scope of role (including cross functional planning and collaboration).
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for VPs and Directors.
- Organized and executed large team meetings and other team events for up to 50 partners from start to finish.
- Liaison between the leadership team and internal and external stakeholders to facilitate communication flow.
Store Manager
Starbucks
Seattle, WA
09.2019 - 04.2023
- Grow a successful, multi-million dollar business by driving sales and leveraging business acumen, efficiency and problem solving skills.
- Managed labor spending budget and timelines, ensuring projects and tasks stayed on track and within allocated resources.
- Developed and communicated Store Action Plans (COVID protocols, hours of operation updates, etc...), identified opportunities of growth within the business, and monitored progress towards completion.
- Communicate and drive company directive and programs to partners and ensure all follow-up items are completed accurately and timely, with resolution of all issues.
- Exercise good judgement and decision-making with minimal guidance.
- Support partners through in-service training, providing mentorship and additional resources.
Manager
Victoria's Secret
Seattle, WA
10.2018 - 09.2019
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Managed a team with 20 direct reports to execute floor sets and product updates.
- Drove and tracked schedules for visual displays and spearheaded new system for systematically updating, refreshing or renewing designs and displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Bachelor of Arts - Business Management
Central Washington University
Ellensburg06.2017
Skills
- Asana (PM work management software)
- Adaptable to shifting priorities
- Extremely Organized
- Systems implementation
- Logistics Management
- Conflict Management
Timeline
Administrative Assistant Senior
Starbucks
04.2023 - Current
Store Manager
Starbucks
09.2019 - 04.2023
Manager
Victoria's Secret
10.2018 - 09.2019
Bachelor of Arts - Business Management
Central Washington University
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