Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Parker

Medford,OR

Summary

Proactive Barista Shift Supervisor with comprehensive experience in barista training, cash handling accuracy, and customer service. Successfully fostered a positive work atmosphere and built strong customer relationships, while maintaining cleanliness and operational efficiency. Skilled in drink preparation speed, equipment troubleshooting, and employee supervision, bringing dedication and effective problem-solving to new opportunities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista Shift Supervisor

Dutch Bros
09.2021 - 06.2024
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and morale.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Barista

Dutch Bros
08.2020 - 09.2021
    • Maintained a clean and organized workspace for optimal productivity.
    • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
    • Contributed to a positive team environment through effective communication and collaboration with coworkers.
    • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Donut Shop Employee

Donut Country
12.2018 - 08.2020
  • Built strong relationships with customers through friendly interactions and tailored recommendations based on individual wants/needs.
  • Sold Baked goods and provided excellent costumer service in a drive thru and over the counter setting
  • Arranged items in display cases to promote sales.
  • Bus tables, cleaned dishes, and maintained a tidy work area to ensure a smooth and efficient operation.

Education

Hair Design

Phagans Medford Beauty School Salon
Medford, OR
02.2024 -

High School Diploma -

North Medford Highschool
Medford, OR
06.2021

Skills

  • Cleanliness Maintenance
  • Cash Handling Accuracy
  • Drink preparation speed
  • Equipment Troubleshooting
  • Supply Ordering
  • Customer Service
  • Employee Hiring
  • Works well with others
  • Problem-solving abilities

Certification

  • Food Handlers Certification
  • OLCC service Permit

Timeline

Hair Design

Phagans Medford Beauty School Salon
02.2024 -

Barista Shift Supervisor

Dutch Bros
09.2021 - 06.2024

Barista

Dutch Bros
08.2020 - 09.2021

Donut Shop Employee

Donut Country
12.2018 - 08.2020

High School Diploma -

North Medford Highschool

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Emily Parker