Emily Paula
Tewksbury,MA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Compass Group/Eurest
03.2023 - Current
- Assist General Manager with daily operations
- Establish excellent relationships with guests, client and other departments
- Help coordinate and handle catering execution with set up and break down while maintaining excellent customer service
- Supervise and motivate a team of employees to uphold excellent service and food quality
- Conduct weekly inventory and assist in putting together weekly orders with various vendors
Assistant General Manager
The Hardcover Restaurant
10.2018 - 03.2023
- Assist General Manager in daily operations of million dollar restaurant with providing leadership to staff and demonstrating strong verbal communication skills with upwards of 100 guests per dinner shift by greeting them at the front door and assisting them to their table
- Direct and manage anywhere from 5-20 private parties and banquets per week by directly communicating with patrons on logistics such as menu creation and selection, and day-of operations such as early arrival and room set up
- Collect and count approximately 200 liquor items weekly; create a purchase order and spending report for 8 different brand representatives and finalize weekly liquor cost
- Manage customer concerns and mitigate potential issues by developing strong relationships and communications with both staff and patrons
- Counting nightly drawers with doing a daily deposit, logging daily sales and comparing to year prior
Server, Hostess, Bartender, Supervisor
Joe Fish
03.2011 - 10.2018
- Worked up to 10 tables at a time while providing excellent customer service to customers within 3 minutes of sitting down
- Organized back of the house stock to prevent shortages and restocking low inventory
- Educated new employees as a trainer; informed them of the menu, POS system and best practices on customer service when tending to guests
- Supervised the restaurant as a Manager on Duty; opened and closed the doors at the beginning and end of business hours, organized cash disbursements to and from servers, balancing cash outs & drawers from servers and bartenders
- Handle any customer concerns that may have arisen
- Assisted in answering phones for reservations, take out orders or any other inquiries
ISET Aide
TEWKSBURY PUBLIC SCHOOLS
09.2008 - 10.2018
- Filled in for teachers while they attended Special Ed meetings for students on IEPs
- This required taking over the class and teaching any lessons that they would be teaching while away at meetings
- Work with students one on one during test taking or any specific instructions that needed assistance
- Filing IEP reports for students and maintaining organized files for easy access
Education
Bachelor's - Communications/Journalism
The Ohio State University
Columbus, OH12.1996
Skills
- Restaurant Management
- Restaurant Experience
- Bartending
- Special Education
- Host/Hostess
- Serving Experience
- Food Safety
- POS
- Public Relations
- Experience Working With Students
- Leadership
- Team management
Certification
- ServSafe
- TIPS Certified
- CPR Certified
Timeline
Assistant Manager
Compass Group/Eurest
03.2023 - Current
Assistant General Manager
The Hardcover Restaurant
10.2018 - 03.2023
Server, Hostess, Bartender, Supervisor
Joe Fish
03.2011 - 10.2018
ISET Aide
TEWKSBURY PUBLIC SCHOOLS
09.2008 - 10.2018
Bachelor's - Communications/Journalism
The Ohio State University
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