Emily Payne
Woodstock,GA
Summary
Knowledgeable Clients Relations Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator/Marketing Specialist
Apollo Med Innovations
Atlanta, GA
10.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Boosted client online presence by developing and implementing comprehensive digital marketing strategies.
- Collaborated with cross-functional teams to develop cohesive digital marketing strategies, ensuring alignment with overall business objectives.
- Developed innovative digital marketing strategies that aligned with overall business objectives and KPIs.
- Measured and report performance of all digital marketing campaigns, and assessed against ROI and KPIs.
- Coordinated with sales teams to align digital marketing efforts with sales objectives, resulting in synchronized growth.
- Assisted in the planning and execution of digital marketing campaigns, contributing to increased brand awareness.
- Developed visually appealing graphics to support digital marketing efforts and enhance overall brand image.
Digital Marketing Specialist
Freelance
Atlanta, GA
01.2013 - Current
- Creating strategies: Working with clients to understand their current social media presence, goals, and existing strategies
- Writing: Creating content for clients, such as multiple posts for different platforms
- Managing communities: Responding to comments and messages, moderating content, and resolving customer complaints
- Analyzing data: Gathering relevant data to assess how a company’s social media accounts are performing
- Engaging with followers: Building social engagement by increasing likes, shares, and comments
- Promoting brand awareness: Improving a brand’s visibility and web traffic to drive sales and find potential customers
- Managing paid advertising: Managing paid advertising across social media channels
- Curating and publishing content: Developing, curating, publishing, and promoting content across multiple platforms
- Researching competitors: Researching and analyzing competitive social media activity
- Managing photoshoots: Overseeing photoshoots and artwork creation for social media
Client Relations/Marketing Manager
IMO
Atlanta, GA
01.2018 - 10.2021
- Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
- Developed relationships with 50+ clients and provided individualized customer service to maintain longevity of accounts.
- Streamlined operational efficiencies by developing and implementing customer service protocols and standards.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Developed productive relationships with clients and consulted closely to uncover needs and match available solutions.
- Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
- Managed web-based demand generation campaigns by collaborating with internal channels to develop brand consistency and best practices.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials and databases for North America market to maximize outreach.
Sales Manager
Palm Beach Tan
Atlanta, GA
01.2007 - 11.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
Bachelor of Science - Communications, Concentration in Public Relations
Kennesaw State University
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Client relationship management
- Sales strategy development
- Marketing skills
- Email marketing
Timeline
Patient Care Coordinator/Marketing Specialist
Apollo Med Innovations
10.2021 - Current
Client Relations/Marketing Manager
IMO
01.2018 - 10.2021
Digital Marketing Specialist
Freelance
01.2013 - Current
Sales Manager
Palm Beach Tan
01.2007 - 11.2013
Bachelor of Science - Communications, Concentration in Public Relations
Kennesaw State University