Summary
Overview
Work History
Education
Skills
Timeline
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Emily Peninger

DENTON,TX

Summary

Resourceful Shift Lead with two years of experience at Jersey Mike’s, skilled in navigating challenging situations to enhance customer satisfaction. Proven ability to support team members in achieving goals and fostering collaboration. Developed strong skills in customer service, troubleshooting, and teamwork, driving operational efficiency and a positive work environment.

Overview

1
1
year of post-secondary education
2
2
years of professional experience

Work History

Shift Leader

Jersey Mike's Subs
Saginaw, Texas
05.2024 - Current
  • Guided team members to improve collaboration and achieve shift goals.
  • Trained new employees on shift operations to ensure smooth workflow.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Organized work environment by delegating tasks, enhancing team efficiency.
  • Checked orders for quality and completeness.
  • Assisted in preparing food items according to company recipes and standards.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Education

Bachelor of Science - Psychology

University of North Texas
Denton, TX
08.2025 - 08.2026

Skills

  • Team building
  • Customer service
  • Employee training
  • Conflict resolution
  • Time management
  • Problem-solving
  • Customer-focused service
  • Strategic thinking
  • Decision-making capacity
  • Goal setting and tracking
  • Positive work ethic
  • Sales and upselling
  • Team leadership
  • Strong verbal and written communication
  • POS system operation

Timeline

Bachelor of Science - Psychology

University of North Texas
08.2025 - 08.2026

Shift Leader

Jersey Mike's Subs
05.2024 - Current
Emily Peninger