Emily Peterson
Friendship Christian School
Suwanee,GA
5
years of professional experience
Accomplished Customer Service Manager at Appliance EMT, adept at resolving inquiries and enhancing customer satisfaction. Implemented training programs and developed standardized procedures, improving response times by 25%. Skilled in problem-solving and customer service, with a proven track record in sales. Passionate about fostering loyalty and delivering exceptional service.
Work History
Administrative Manager
11 Months- Streamlined office operations by implementing efficient scheduling and resource allocation.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Scheduled five to seven clients a day.
Volleyball Coach
3 Months- Provided guidance and mentorship to over twenty volleyball athletes (ages 12-18) to help them reach their full potential.
- Developed and implemented training programs to enhance player skills and performance.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
Customer Service Manager
2 Years 6 Months- As a dispatcher, I booked anywhere from 40-60 new customers a day.
- Trained over fifteen new employees and assessed their progress through systems I made. Provided feedback based on assessments.
- Implemented training programs to enhance staff product knowledge and service skills.
- Developed standardized procedures to improve response times for customer issues.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Gym Attendant
1 Year 3 Months- Maintained cleanliness and organization of gym equipment and facilities to enhance member experience.
- Assisted members with equipment usage, promoting safe and effective workout practices.
- Monitored gym environment to ensure adherence to safety standards and protocols.
- Provided orientation sessions for new members, fostering familiarity with facilities and services.
Education
Bachelor of Science - Sports Management
Skills
Proven sales experience
Customer service
Problem-solving
Motivational leadership style
Staff development
Decision-making
Team building
Timeline
Volleyball Coach
Friendship Christian School
07.2026 - CurrentRead More
Administrative Manager
Dr. Amanda Woods
11.2025 - CurrentRead More
Customer Service Manager
Appliance EMT
04.2023 - 10.2025Read More
Gym Attendant
Planet Fitness
02.2022 - 05.2023Read More
Kennesaw State University
Bachelor of Science from Sports Management
Read More