Hi, I’m
Emily Pitts
Hospitality Tourism
Panama City,FL
Summary
Office lead at Island Time Sailing, Lagoon Pontoons, and The Dock PCB adept at enhancing customer relations and ensuring high-quality service. Successfully streamlined booking processes, significantly improving operational efficiency. Skilled in conflict resolution and training while also performance monitoring, I actively participated in excursions to elevate guest satisfaction and create positive brand experiences.
Overview
3
years of professional experience
Work History
Island Time Sailing
Front Office Lead
05.2022 - Current
Job overview
- Managed and coordinated customer bookings using different booking software's, ensuring accuracy and efficiency in scheduling for large groups.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Answering the primary point of contact for current and prospective customers, providing detailed information about services, answering inquiries, and fostering positive relationships to ensure brand image.
- Participated directly in excursions and guest activities, offering hands-on support to enhance the customer experience and ensure safety and satisfaction.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
- Assisted with the development of customer service procedures and excursion planning to improve operations offered and guest satisfaction.
- Oversaw financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
Education
Florida State University, Panama City, FLPanama City, FL
Bachelor of Science from Professional Communications, Sociology
05.2001
Gulf Coast State CollegePanama City, FL
Associate of Arts from Legal Studies
05.2001
A.C. Mosley High SchoolLynn Haven, FL
High School Diploma
05.2001
Skills
Customer relations
Timeline
Front Office Lead
Island Time Sailing
05.2022 - Current
Florida State University, Panama City, FL
Bachelor of Science from Professional Communications, Sociology
05.2001
Gulf Coast State College
Associate of Arts from Legal Studies
05.2001
A.C. Mosley High School
High School Diploma
05.2001
Similar Profiles
Hailey Galyen ThunHailey Galyen Thun
Bartender at Island Time FloatsBartender at Island Time Floats
Ava RussellAva Russell
Server at Island Time HospitalityServer at Island Time Hospitality
Kuualoa AwaiKuualoa Awai
Bartender Shift Manager at Island Time MarinaBartender Shift Manager at Island Time Marina