Emily Postoak
Tulsa,OK
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Five Churches By The Bay
Niantic, CT
01.2023 - 05.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Chili's Bar and Grill
New London, CT
10.2014 - 02.2016
- Presented menus and answered questions regarding items.
- Focused on exceptional service to guarantee customer contentment.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured prompt and efficient service to guests
- Stayed informed about daily specials, new menu items, promotions.
Server
Buffalo Wild Wings
Danbury, CT
01.2013 - 08.2014
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
East Lyme High School
East Lyme, CT06-2011
Skills
- POS operation
- Exceptional customer service skills
- Menu Memorization
- Strong work ethic
- Highly responsible and reliable
- Excellent communication
- Attention to detail
- Multitasking ability
Timeline
Server
Five Churches By The Bay
01.2023 - 05.2023
Server
Chili's Bar and Grill
10.2014 - 02.2016
Server
Buffalo Wild Wings
01.2013 - 08.2014
High School Diploma -
East Lyme High School
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