Emily Potts
Murfreesboro,TN
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cardinal Health
La Vergne, TN
11.2023 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Posting daily reminders for my Team member
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Nurse Assistant
Monroe Carell Children's Hospital
Nashville, TN
12.2017 - 01.2023
- Provided emotional support to family members during difficult times.
- Reported any changes in patient condition immediately to the RN or physician on duty.
- Collected specimens from patients for laboratory analysis.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
Patient Transporter
Vanderbilt Medical Center
Nashville, TN
01.2017 - 12.2018
- Delivered specimens to laboratory departments according to established procedures.
- Performed regular maintenance checks on all transport vehicles before use.
- Provided timely transportation services for outpatients to various medical facilities.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
Geriatric Nurse Assistant
NHC
Franklin, TN
10.2017 - 11.2017
- Provided assistance with ambulation exercises to help increase strength and mobility.
- Monitored vital signs of geriatric patients including blood pressure, temperature and pulse rate.
- Provided emotional support and encouragement to patients and their families during difficult times.
- Assisted with basic hygiene practices such as brushing teeth, combing hair.
- Maintained a clean and safe environment for elderly patients by following safety protocols.
Concession Stand Attendant
Smyrna Jr Baseball
Smyrna, TN
08.2016 - 11.2016
- Followed safety procedures during setup and tear down of concession stands at events.
- Completed daily reports detailing sales totals for each shift worked.
- Adhered to company policies and procedures at all times.
- Checked expiration dates on product packaging prior to stocking shelves or serving customers.
- Maintained a friendly attitude towards co-workers and customers at all times.
Education
Associate’s Degree - Biology
Motlow State Community College
Smyrna, TN01.2020
Nurse Assistant Training Program - Certified Nurse Assistant
NHC
Franklin, TN10-2017
High School -
Smyrna High School
Smyrna, TN01.2016
Skills
- Report creation
- Credit card payment processing
- Upbeat and positive personality
- Verbal and written communication
- Building Customer Trust and Loyalty
- Time management
- Problem-solving
- Data Entry and Maintenance
- Excel and Microsoft skills
- Team-building exercises
- Calm and professional under pressure
- Creative Problem Solving
- Multitasking and Prioritization
Timeline
Customer Service Representative
Cardinal Health
11.2023 - Current
Nurse Assistant
Monroe Carell Children's Hospital
12.2017 - 01.2023
Geriatric Nurse Assistant
NHC
10.2017 - 11.2017
Patient Transporter
Vanderbilt Medical Center
01.2017 - 12.2018
Concession Stand Attendant
Smyrna Jr Baseball
08.2016 - 11.2016
Associate’s Degree - Biology
Motlow State Community College
Nurse Assistant Training Program - Certified Nurse Assistant
NHC
High School -
Smyrna High School
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