Emily Puentes
Sachse,TX
Summary
Bilingual Front Office Manager with extensive experience in managing daily operations, overseeing staff, and ensuring efficient clinic flow. Proficient in training new employees to uphold high standards of service and office protocols. Skilled in coordinating schedules, handling patient inquiries, and maintaining smooth communication across diverse teams. Known for fostering a positive work environment and delivering exceptional customer service. Fluent in Spanish.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Citra Urgent Care
Plano , TX
07.2022 - Current
- Greet patient and vistors, in person or on the telephone.
- Scheduling appointments in person or by telephone.
- Scanning, faxing, and confirming the accuracy of patient medical records.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Verifying insurance benefits and collect co-pays/balances/deductibles.
- Generating new patient registrations and assisting walk-ins with the check-in process.
Patient Care Coordinator
Heal 360
Plano , TX
02.2021 - 07.2022
- Greeted and assisted patients and families in a fast-paced urgent care setting, ensuring a welcoming and compassionate experience.
- Maintained a clean and organized front office environment, adhering to healthcare regulations and confidentiality standards (HIPAA).
- Keep patient appointments on schedule by notifying providers of patients' arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Triage phone calls to appropriate office employee for patient care.
Education
High School Diploma -
Sachse High School
Sachse, TX05-2020
Associate of Applied Science - Nursing
Collin County Community College
Plano, TXSkills
- Office supplies inventory management, customer service
- Proficient in using EMR system
- Phone etiquette
- Medical terminology
References
References available upon request.
Timeline
Front Office Coordinator
Citra Urgent Care
07.2022 - Current
Patient Care Coordinator
Heal 360
02.2021 - 07.2022
High School Diploma -
Sachse High School
Associate of Applied Science - Nursing
Collin County Community College