Emily Radenbaugh
Allendale,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service while working on getting a degree. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Peppino's Downtown Sports Lounge
2023.07 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Outreach Intern
Down Syndrome Association Of West Michigan
2023.05 - 2023.09
- Reached out to nonprofits and other organizations to find funding for at-need groups.
- Planned outreach events for Down syndrome community to reach out to at-need families.
- Facilitated communication between clients and other service providers.
- Facilitated outreach activities to build community awareness.
- Participated in meetings with management to discuss program objectives and strategies.
- Developed and implemented programs to engage and empower underserved populations.
Server
Condado Tacos
2023.02 - 2023.07
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Peppino's Pizzeria & Sports Grille
2021.07 - 2023.02
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Intern
Friendship Circle Michigan
2022.05 - 2022.12
- Organized programs and activities to entertain young adults with mental disabilities via Zoom
- Created a safe space for young adults with mental disabilities to openly be themselves and have fun
- Cultivated relationships with young adults with mental disabilities to ensure their mental happiness
- Participated in meetings with higher-ups to discuss the clients and ensure they were pleased with the services I provided
Sales Associate
Gap Outlet
2018.10 - 2020.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Receptionist
GVSU Sociology Department
2019.11 - 2020.04
- Assisted students with questions about scheduling and professors
- Connected students with advisors and professionals who work to help with class overrides and withdrawals
- Maintained strong relationships with professors and other campus employees
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with students and professors through email, telephone, or postal mail.
- Sorted confidential files for professors
- Helped professors put together materials for classes
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI04.2024
High School Diploma -
Fowlerville High School
Fowlerville, MI05.2019
Skills
- Quality Control
- Regulatory Compliance
- Guest Relations Management
- Event Planning
- Meeting Support
- Community Health
- Community Advocate
- Behavioral Management Planning
- Collaboration and Teamwork
- Customer Service
- Attention to Detail
- Microsoft Access
Timeline
Server
Peppino's Downtown Sports Lounge
2023.07 - Current
Outreach Intern
Down Syndrome Association Of West Michigan
2023.05 - 2023.09
Server
Condado Tacos
2023.02 - 2023.07
Intern
Friendship Circle Michigan
2022.05 - 2022.12
Server
Peppino's Pizzeria & Sports Grille
2021.07 - 2023.02
Receptionist
GVSU Sociology Department
2019.11 - 2020.04
Sales Associate
Gap Outlet
2018.10 - 2020.08
Bachelor of Science - Psychology
Grand Valley State University
High School Diploma -
Fowlerville High School
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