Emily Ramirez
Tomball,TX
Summary
Results-driven BDC Representative recognized for outstanding productivity and efficiency in task execution. Expertise in customer relationship management, lead generation, and data analysis fosters exceptional service delivery. Strong communication skills, adaptability, and problem-solving abilities thrive in fast-paced settings. A commitment to continuous improvement and teamwork consistently enhances performance and client satisfaction.
Overview
7
7
years of professional experience
Work History
BDC Representative
Parkway Chevrolet
Tomball , Tx
09.2023 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained accurate records of all customer interactions utilizing CRM software systems.
- Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
Sales Associate
AutoZone
Cypress, Tx
09.2020 - 03.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Organized store by returning merchandise to proper areas and restocked displays.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Handled customer complaints in a professional manner.
Key Holder
Robert Wayne footwear
Cypress , Tx
08.2017 - 03.2020
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Ensured store was opened and closed in a timely manner according to company policies.
- Trained, managed and motivated employees to promote professional skill development.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
Education
High School Diploma -
Waller High School
Waller, TX06-2019
Some College (No Degree) -
Lone Star College
Houston, TXSkills
- CRM software
- Goal oriented
- Adaptability and flexibility
- Excellent communication
- Analytical thinking
- Team building
Languages
Spanish
Native/ Bilingual
Timeline
BDC Representative
Parkway Chevrolet
09.2023 - Current
Sales Associate
AutoZone
09.2020 - 03.2023
Key Holder
Robert Wayne footwear
08.2017 - 03.2020
High School Diploma -
Waller High School
Some College (No Degree) -
Lone Star College
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