Emily Ray

- Make outbound calls to various providers attempting to obtain a Service offer
- Receive inbound calls from providers
- Multi-tasking: writing down information and translating to CareTrakker while answering calls/making calls.
- Effectively communicate with providers and coworkers on a daily basis.
Provide feed back on various processes in the CQN when asked

- Collaborating with coworkers and upper management on various projects and cases
- Conduct Sourcing training for new hires and be their support as they settle into their position.
- Utilizing CRM for to look at CQN rate cards and provider details.
- Utilizing CRM to complete rate card translations as a special project
- Support implementation of new product
-Paying attention to detail when reviewing case details to insure all the information needed to find quality care is there.

- Assisted my Team Lead Trainer, Jessica Donahue, with writing the official Sourcing Manual
- Completed multiple side projects for upper management including the Rate Card Audit for Brian Kelly

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Responsible for caring for new clients by providing ADL/IADL assistance and emotional support until a full time aide for the case had been found/hired.
• Conducting interviews via Microsoft Teams/Zoom to choose the best fit for the client and for the company.

• Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
• Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
• Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
• Ensured adherence to restaurant policies by enforcing rules such as dress codes or age restrictions where applicable.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.