Emily Reyes
Laredo,TX
Summary
Adaptable Event Management Professional experienced in guest services and event coordination. Delivered enhanced operational efficiencies and customer satisfaction through effective reservation management and proactive problem-solving. Contributed to improved service quality by training new staff and optimizing front-of-house operations while managing logistics and organizational tasks.
Overview
3
3
years of professional experience
Work History
Head Hostess
Bearhug
Laredo, TX
04.2026 - Current
- Managed reservation system to optimize seating arrangements and wait times.
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Handled guest inquiries and concerns promptly to enhance satisfaction levels.
- Coordinated with kitchen staff to communicate guest needs and special requests.
- Trained new host staff on operational procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, addressing issues proactively.
- Assisted in developing promotional strategies to increase foot traffic during peak hours.
- Collaborated with management to improve workflow processes for front-of-house operations.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Event Services
Laredo College
Laredo, TX
10.2023 - 08.2026
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Science - General Studies
Laredo Community College
Laredo, TX08-2026
Skills
- Reservation coordination
- Greeting and seating
- Beverage knowledge
- Customer service
- Salesmanship
- Team management
- Problem-solving
- Teamwork and collaboration
- Exceptional communication
- Client relations
- Dependable and responsible
- Adaptability
- Bar terminology
Timeline
Head Hostess
Bearhug
04.2026 - Current
Event Services
Laredo College
10.2023 - 08.2026
Associate of Science - General Studies
Laredo Community College