Emily Rico
Pecos,TX
Summary
Accomplished Office Manager with a proven track record, excelling in organizational skills and office administration. Expert in managing sensitive information and enhancing customer relations, significantly improving office efficiency. Demonstrated ability in staft management and document management, ensuring high standards of confidentiality and service.
Overview
7
7
years of professional experience
Work History
Office Manager
A-Dependable Drug Testing
Pecos, Tx
08.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and urine samples from patients or clients, ensuring that the process is done correctly and hygienically.
- Collected urine samples from patients or clients, ensuring that the process is done correctly and hygienically.
- Maintained a clear and documented chain of custody for each specimen to prevent tampering or misidentification.
- Conducted integrity checks on the specimens, such as measuring temperature and checking for signs of tampering.
- Followed all relevant protocols and regulations to ensure the integrity of the specimens and the privacy of the patients.
- Reported any issues or irregularities encountered during the collection process to the appropriate authorities.
Housekeeper
Comfort Inn & Suites
Pecos, Tx
02.2018 - 06.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Education
High School Diploma -
Pecos High School
Pecos, TX05-2017
Skills
- Billing
- Organizational skills
- Customer relations
- Staff management
- Document management
- Scheduling coordination
- Office management
Certifications
- DOT Urine Collector
- Quest DOT, Non-Dot, Oral, and Hair Program
- Psychemedics Hair Program
- Intercept Oral Fluid Program
- BAT Technician
Timeline
Office Manager
A-Dependable Drug Testing
08.2021 - Current
Housekeeper
Comfort Inn & Suites
02.2018 - 06.2021
High School Diploma -
Pecos High School