Emily Rivas
Pinellas Park,FL
Summary
A seasoned professional with a rich background in customer service and schedule organization, notably at All Florida Orthopaedic Associates. Demonstrates exceptional communication skills and computer literacy, excelling in roles requiring meticulous attention to detail and a proactive approach to problem-solving. Achieved significant improvements in patient flow and satisfaction through leadership and efficient process management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scheduling Representative
All Florida Orthopaedic Associates
Saint Petersburg, FL
09.2024 - Current
- Register all new patients in the computer system by obtaining patient demographics and insurance information
- Schedule appointments according to patient need and physician protocol
- Handle request for add-on appointment immediately according to physician protocols
- Update established patients insurance as needed
- Verify all established patients personal information & insurance information as needed
- Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
- All other duties as assigned
Front Desk Representative
All Florida Orthopaedic Associates
Saint Petersburg, FL
01.2023 - 09.2024
- Oversees front desk representatives to ensure efficient patient flow at check in and check out
- Assists with any questions or concerns while providing excellent customer service to patients
- Ensures that the front desk and clinic staff are working as a team to communicate delays at check in and wait times throughout the patient visit
- Ensures all paperwork is printed and prepared for each day's clinic
- Assists Clinic Supervisor in running Care Credits for staff in their assigned zone
- Communicates with Benefits and Auth Teams as a problem solver for questions and/or issues arising with their daily work
- Communicates any problems, issues, or concerns with the department to the Clinic Supervisor
- Attends in-services and updates staff accordingly
- Handle patient complaints and issues as they arise to ensure patient satisfaction and notify Clinic Supervisor when necessary
- Mentors new Trainees
Fulfillment Associate
NVGTN, LLC
Clearwater, FL
09.2022 - 11.2022
- Pick and pack orders in a warehouse setting using a barcode system
- Process return orders using Returnly
- Inspect merchandise
- Receive merchandise on computer system
Store Manager
Eye Doctor's Optical Outlets
Seminole, FL
09.2020 - 07.2022
- Order lenses and frames from appropriate lab or vendor based on vision plans
- Perform shipping functions, including efficiently working with time-sensitive shipments and maintaining records
- Unpack and sort inbound frames and lenses to appropriate in-house trays or ships to various external labs as necessary
- Routinely check products on order for delays or back orders and communicates and resolves order issues
- Inventory control functions including assisting with stocking lenses, sorting and distributing trays, pulling lenses, and performing cosmetic inspection and restocking as needed
- Assist with ordering lab supplies, working with vendors for all consumables, troubleshoots issues/problems, and creating lenses for glasses
- Managed a team of employees and trained them in a variety of merchandising and organizational functions
Hostess
Cheddar's Scratch Kitchen
Saint Petersburg, FL
05.2019 - 05.2020
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties
- Receive, process and complete take-out orders to guest's satisfaction
Crew Member
Chipotle Mexican Grill
Pinellas Park, FL
11.2018 - 05.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items.
- Greeted customers upon arrival and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Front End Associate
Lucky's Market
Saint Petersburg, FL
06.2018 - 11.2018
- Greets each customer
- Provides friendly, knowledgeable, and prompt service
- Checks out customer purchases accurately, efficiently
- Efficiently bags groceries for customers while maintaining product integrity, calls for bagging assistance as needed
- Stocks, rotates, merchandises and faces product as needed according to individual department procedures
- Assists in other departments as needed
Education
High School -
Pinellas Park High School
Largo, Florida05.2020
Skills
- Restaurant experience
- Communication skills
- Time management
- Bilingual
- Microsoft Word
- Schedule organization
- Electronic medical records systems
- Phone inquiries
- Verbal and written communication
- Maintaining confidentiality
- Microsoft Excel
- Leadership
- Customer service
- Computer literacy
Languages
Spanish
Certification
- Microsoft Word Certification
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Scheduling Representative
All Florida Orthopaedic Associates
09.2024 - Current
Front Desk Representative
All Florida Orthopaedic Associates
01.2023 - 09.2024
Fulfillment Associate
NVGTN, LLC
09.2022 - 11.2022
Store Manager
Eye Doctor's Optical Outlets
09.2020 - 07.2022
Hostess
Cheddar's Scratch Kitchen
05.2019 - 05.2020
Crew Member
Chipotle Mexican Grill
11.2018 - 05.2019
Front End Associate
Lucky's Market
06.2018 - 11.2018
- Microsoft Word Certification
High School -
Pinellas Park High School
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