Emily Robles
Mesa,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Member Specialist
Sam’s Club
03.2025 - 01.2026
- Participated in team meetings to share insights and improve service operations collaboratively.
- Implemented effective communication strategies for better member engagement and retention.
- Educated members on available benefits and resources, increasing utilization of services provided.
- Spearheaded initiatives aimed at enhancing overall member experience through quality improvements in service delivery.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Boosted member renewals by consistently providing exceptional customer service and support.
Member Specialist
Sam's Club
03.2025 - 12.2025
- Assisted members with inquiries and product selection to enhance customer satisfaction.
- Processed member transactions efficiently using point-of-sale systems to ensure accurate billing.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Educated members on membership benefits, promoting services to increase engagement.
- Resolved member issues promptly, demonstrating effective problem-solving skills in high-pressure situations.
Front End Associate
Walmart
01.2025 - 03.2025
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Trained new associates on customer service best practices and store policies, enhancing team performance.
- Streamlined checkout procedures, reducing wait times and improving overall customer satisfaction ratings.
- Monitored store cleanliness and safety standards, contributing to a welcoming shopping environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Team Member
Raising Cane's
03.2023 - 11.2023
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Collaborated with team members to maintain cleanliness and organization of work area.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Front Desk Receptionist
FasPsych
10.2022 - 02.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments, optimizing staff availability and client needs.
- Responded to inquiries via phone and email, providing accurate information to clients and visitors.
- Collaborated with clinical teams to streamline communication between patients and providers.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for daily operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Operations Assistant
JPMorgan Chase
08.2020 - 06.2022
- Coordinated daily administrative tasks to support operational efficiency and team workflows.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Solved problems timely and effectively, ensuring customer satisfaction.
Produce Clerk
AJ’s Fine Foods
08.2018 - 07.2020
- Managed inventory levels to ensure freshness and quality of produce
- Assisted customers in selecting and handling fruits and vegetables
- Maintained cleanliness and organization of produce department displays
- Collaborated with team to implement promotional displays for seasonal items
- Resolved customer inquiries regarding product selection and availability
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Education
High School Diploma -
Westwood High School
Mesa, AZSkills
- Exceptional communication
- Customer service
- Relationship building
- Complaint handling
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Computer skills
- Adaptability and flexibility
Timeline
Member Specialist
Sam’s Club
03.2025 - 01.2026
Member Specialist
Sam's Club
03.2025 - 12.2025
Front End Associate
Walmart
01.2025 - 03.2025
Team Member
Raising Cane's
03.2023 - 11.2023
Front Desk Receptionist
FasPsych
10.2022 - 02.2023
Operations Assistant
JPMorgan Chase
08.2020 - 06.2022
Produce Clerk
AJ’s Fine Foods
08.2018 - 07.2020
High School Diploma -
Westwood High School