Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Emily Rodriguez

Buffalo,Texas

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Susanita's Tex Mex. Skilled in customer service expertise and effective time management, adept at handling high-pressure situations and improving team collaboration. Achieved significant improvements in customer experience and operational efficiency through exceptional communication and multitasking proficiency.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Host

Susanitas Tex Mex
06.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Receptionist

Tire Shop
03.2024 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Food Waiter

Crawfish Hidewaway
03.2023 - 04.2024
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.

Education

Certified - Dental Assisting

College Station Dental Assistant School
College Station
09.2024

High School Diploma -

Buffalo High School
Buffalo Tx
05.2024

Certified - Cosmetology Education

Navarro College
Corsicana, TX
05.2024

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Exceptional communication
  • Telephone reception
  • Customer service expertise

Certification

Microsoft Word Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Host

Susanitas Tex Mex
06.2024 - Current

Receptionist

Tire Shop
03.2024 - 05.2024

Food Waiter

Crawfish Hidewaway
03.2023 - 04.2024

Certified - Dental Assisting

College Station Dental Assistant School

High School Diploma -

Buffalo High School

Certified - Cosmetology Education

Navarro College

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Emily Rodriguez