Emily Rodriguez
New York
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care. Ensuring efficient scheduling and communication. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Integrative Health & Well Being,Weill Cornell
436 E 69th Between York & 1st Ave NY 10021
11.2024 - Current
- Coordinated patient schedules to optimize appointment availability and reduce wait times.
- Managed patient intake processes, ensuring accurate data collection and compliance with regulatory standards.
- Developed and implemented streamlined communication protocols between patients and healthcare providers.
- Facilitated patient education initiatives, enhancing understanding of treatment plans and wellness strategies.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Answered incoming calls/email, scheduled appointments and filed medical records.
- chart prepping the schedule to make sure all data is in before the date of the appointment.
- Answer our general IH Email of our department to make sure all patient are heard and taken care off.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Verified patient insurance eligibility and entered patient information into system.
Sales Associate
Aime Leon Dore
224 MULBERRY St New York NY 10012
09.2024 - 07.2025
- Enhanced customer engagement through personalized service and product knowledge.
- Assisted in inventory management, ensuring optimal stock levels and organization.
- Developed effective merchandising strategies to maximize product visibility and sales.
- Trained new staff on sales techniques and customer service best practices.
- Collaborated with team members to improve overall store performance and customer satisfaction.
- Led initiatives to streamline checkout processes, reducing wait times for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Server
Bowlero Lanes
60 Chelsea Piers New York NY 10011
07.2024 - 11.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders using POS systems, maintaining accuracy and efficiency during peak hours.
- Developed effective communication skills to collaborate with kitchen staff, streamlining order delivery processes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Oversaw dining area cleanliness and organization, enhancing overall guest experience and operational flow.
Restaurant Hostess
Asset Restaurant
329 Columbus Ave New York NY 10023
05.2022 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Answered customer questions about hours, seating, and menu information
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Retail Sales Associate
Triangulo Swag
New York
08.2019 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise.
- Developed promotional displays that increased customer interest and drove foot traffic to store.
- Analyzed sales trends to optimize inventory management and improve stock availability for customers.
BABYSITTER
Family Friends & Others
New York
09.2020 - 05.2021
- Played games, worked on puzzles, and read books to young children
- Communicated positively with children and guardians
- Organized and cleaned home after activities by picking up toys and straightening up playroom
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Supervised children's activities, ensuring safety and engagement in various recreational pursuits.
- Developed individualized care plans based on children's needs and preferences, fostering a nurturing environment.
- Implemented structured routines for meals, playtime, and bedtime to promote consistency and comfort.
- Communicated effectively with parents regarding child development milestones and daily activities.
Education
Undergraduate - Psychology
Mount Saint Mary College
Newburgh, NYHigh School Diploma -
Harvest Collegiate High School
New York, NY06-2022
Skills
- Customer Service
- Active Learning
- Complex Problem-Solving
- Strong multitasking
- Critical thinking skills
- Organizational skills
- Attention to detail
- Conflict Resolution
- Fast Learner
- Filing and recordkeeping
- Healthcare operations
- Insurance practices
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Integrative Health & Well Being,Weill Cornell
11.2024 - Current
Sales Associate
Aime Leon Dore
09.2024 - 07.2025
Server
Bowlero Lanes
07.2024 - 11.2024
Restaurant Hostess
Asset Restaurant
05.2022 - 04.2023
BABYSITTER
Family Friends & Others
09.2020 - 05.2021
Retail Sales Associate
Triangulo Swag
08.2019 - 12.2021
High School Diploma -
Harvest Collegiate High School
Undergraduate - Psychology
Mount Saint Mary College