Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Rodriguez-Estrada

New Albany,IN

Summary

Adept at customer service and multitasking, I enhanced guest experiences at Cheddar's Scratch Kitchen by seamlessly coordinating reservations and addressing inquiries. My proactive approach and strong communication skills led to improved team efficiency and customer satisfaction, showcasing my ability to thrive in fast-paced environments and foster positive relationships.

Overview

2
2
years of professional experience

Work History

Cashier

Goodwill Store
12.2022 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

FOH Team Member

Pizza King Indiana
09.2023 - 06.2024
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
  • Helped guests at tables when in need of assistance.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.

Restaurant Hostess

Cheddars Stratch Kitchen
06.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

Core 40 -

New Albany Senior High School
New Albany, IN
06.2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Scheduling
  • Assertiveness
  • Handling Complaints
  • Reservations Coordination
  • Efficient seating
  • Phone Etiquette

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Hostess

Cheddars Stratch Kitchen
06.2024 - Current

FOH Team Member

Pizza King Indiana
09.2023 - 06.2024

Cashier

Goodwill Store
12.2022 - 11.2023

Core 40 -

New Albany Senior High School

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Emily Rodriguez-Estrada