Emily Royalty
Goldfish Swim School
Morgantown,IN
3
years of professional experience
Dynamic customer service professional with extensive experience at Texas Roadhouse, excelling in guest relations and team collaboration. Proven ability to enhance dining experiences through effective communication and detail-oriented order management. Recognized for improving efficiency and fostering customer loyalty, while adeptly handling high-pressure situations and training new team members.
Developed skills in fast-paced, aquatic instructional environment. Demonstrated aptitude in teaching, communication, and fostering safe and a safe and supportive a safe and supportive atmosphere.
Work History
Host
3 Years 4 Months- Greeted and seated guests, ensuring prompt and friendly service.
- Managed waitlist efficiently, optimizing guest flow during peak hours and enhancing table turnover and guest satisfaction.
- Trained new hosts on procedures, improving onboarding process and guest experience.
- Resolved guest inquiries and concerns promptly, maintaining positive restaurant reputation.
- Developed strong relationships with regular patrons, fostering customer loyalty and repeat visits.
- Trained new hosts on procedures, enhancing team performance and guest experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings and genuine enthusiasm for their visit.
To-Go Server
3 Years 1 Month- Developed strong relationships with regular customers, fostering loyalty and repeated business through personalized service.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeated business.
- Communicated effectively with customers over the phone and in-person, leading to positive feedback and increased repeat business.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Implemented organization strategies for packaging and labeling orders, ensuring accuracy and minimizing errors during peak hours.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Addressed customer concerns promptly and professionally, enhancing loyalty through aligned solutions that met guest expectations.
- Engaged customers by asking if they would like to add extra items to their order, promoting increased sales opportunities.
Assistant Guest Relations Manager
4 Months- Coordinated logistics for large group outings, ensuring seamless experiences for parties of 10 and beyond.
- Coordinated and corrected meal delivery to multiple customers, maintaining optimal food temperature and supervising order correctness prior to departure from service area.
- Streamlined meal delivery process for multiple customers, ensuring optimal food temperature and order accuracy prior to departure from service area.
- Assisted with floor operations, marking tables, seating guests, and delivering drinks, while efficiently supporting team members with order taking.
Swim Instructor
2 Months- Coordinated group swim classes, ensuring a safe and engaging environment for all participants.
- Monitored progress of students and provided constructive feedback to improve performance and motivation.
- Developed personalized lesson plans to meet individual student needs and enhance swimming skills.
- Implemented innovative teaching strategies that increased student engagement and retention rates.
- Collaborated with parents to discuss student progress and address any concerns or questions effectively.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Education
High School Diploma
Associate of Science - Nursing
Skills
Guest relations
Customer service
Upselling techniques
Multitasking proficiency
Detail-oriented
Team player mentality
Creative thinking
Child safety monitoring
Emergency procedures
First aid and CPR
Lifeguard certification
Flexible schedule
Patience and empathy
Timeline
Swim Instructor
Goldfish Swim School
06.2026 - CurrentRead More
Assistant Guest Relations Manager
Texas Roadhouse
11.2024 - 03.2025Read More
To-Go Server
Texas Roadhouse
05.2023 - 06.2026Read More
Host
Texas Roadhouse
02.2023 - 06.2026Read More
Brown County High School
High School Diploma
Read More
Ivy Tech Community College of Columbus
Associate of Science from Nursing
Read More
Education
false,true,false,false