Emily Russo
Chesterfield
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Lead Front Desk Receptionist
Michigan Orthopaedic Surgeons
10.2023 - Current
- Greeted and welcomed patients to the office.
- Provided administrative support such as filing documents, photocopying, scanning and faxing.
- Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
- Ensured that all visitors had signed in properly before entering the premises.
Store Manager
Chili Peppers Tanning
08.2021 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Hired, trained, and mentor new staff members.
- Set effective store schedules.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Assitant Manager
VIP Tanning
11.2018 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies.
- Recruited, interviewed and hired employees.
Customer Service/Cashier Team Lead
Cloverleaf Pizza
01.2018 - 10.2019
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Took cash and credit card payments via phone, in person.
- Maintained customer satisfaction.
- Handled day-to-day customer contact via phones and in store.
- Greeted customers and responded to informational requests.
Server
Maple Lane Golf Course
06.2015 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Macomb Community College
Clinton Twp, MIHigh School Diploma -
Anchor Bay High School
Lenox, MISkills
- Policy Development and Enforcement
- Customer Relations
- Leadership
- Store Opening and Closing Procedures
- Employee Motivation
- Work Planning and Prioritization
- Mentoring
- Time Management
Timeline
Lead Front Desk Receptionist
Michigan Orthopaedic Surgeons
10.2023 - Current
Store Manager
Chili Peppers Tanning
08.2021 - 10.2023
Assitant Manager
VIP Tanning
11.2018 - 04.2021
Customer Service/Cashier Team Lead
Cloverleaf Pizza
01.2018 - 10.2019
Server
Maple Lane Golf Course
06.2015 - 06.2018
Macomb Community College
High School Diploma -
Anchor Bay High School
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