Emily Sabillon
Austin,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Business Center Representative
HEB Grocery Store
Austin, TX
11.2024 - Current
- Maintained accurate records of all transactions processed.
- Performed administrative tasks related to billing and invoicing customers for services rendered.
- Processed payments for services rendered using cash register or POS system.
- Ensured compliance with safety regulations and policies within the workplace.
- Organized inventory of supplies necessary for operating the business center effectively.
Service Partner
HEB Grocery Store
Austin , TX
09.2022 - 11.2024
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
Some College (No Degree) - General Studies
Liberty University
Lynchburg, VASkills
- Customer service
- Administrative support
- Data entry
- Inventory management
- Problem solving
- Time management
- Calm under pressure
- Multitasking Abilities
- Adaptability and flexibility
- Decision-making
Timeline
Business Center Representative
HEB Grocery Store
11.2024 - Current
Service Partner
HEB Grocery Store
09.2022 - 11.2024
Some College (No Degree) - General Studies
Liberty University