Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Saenz De Leon

Juarez,Chihuahua

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

5
5
years of professional experience

Work History

General Manager of Operations

Gallery Panda
08.2022 - 10.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Improved productivity while reducing staffing and operational costs by 25%.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Sales Associate

Gallery Panda
09.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed over 1,000 in one weekend due to high traffic at retail booth.

Project Manager, Client Services

Ingenieria De Proteccion Ambiental
08.2018 - 08.2021
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Education

No Degree - Medicine

Universidad Autonoma De Ciudad Juarez
Cd. Juarez, Chihuahua

High School Diploma -

Tecnologico De Monterrey
Cd. Juarez Chihuahua
05.2017

Skills

  • Customer Service Management
  • Program Administration
  • Cost Control
  • Revenue Generation
  • Inventory Management
  • Performance Improvement
  • Schedule Management
  • Administrative Management
  • Department Oversight
  • Purchasing and Planning
  • Performance Evaluations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager of Operations

Gallery Panda
08.2022 - 10.2023

Sales Associate

Gallery Panda
09.2021 - 08.2022

Project Manager, Client Services

Ingenieria De Proteccion Ambiental
08.2018 - 08.2021

No Degree - Medicine

Universidad Autonoma De Ciudad Juarez

High School Diploma -

Tecnologico De Monterrey

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Emily Saenz De Leon