Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Schaffert

Canton

Summary

Dynamic Store Team Leader with proven success at Pet Supplies Plus, enhancing customer satisfaction and driving sales through strategic event planning and inventory control. Expert in coaching and mentoring, fostering teamwork and collaboration. Achieved significant cost reductions while maintaining service quality, contributing to a guest-friendly environment and increased repeat business.

Overview

8
8
years of professional experience

Work History

Store Team Leader

Pet Supplies Plus
11.2017 - Current
  • Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
  • Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
  • Transferred, created and received stock orders to guarantee product stability.
  • Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
  • Increased customer satisfaction by providing excellent service and addressing concerns promptly.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Monitored staff performance, customer service and sales goals to meet and exceed targets.
  • Organized successful promotional events to drive foot traffic and increase sales volume during peak periods.
  • Trained new employees on store operations, customer service skills, and product knowledge.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.

Store Team Member

Pet Supplies Plus
11.2017 - Current
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Assisted in successful promotional events, engaging customers and driving sales growth.

Education

Perry High School
Canton
05-2017

No Degree - Animal Science

Stark State University
North Canton, OH

Skills

  • Store operations
  • Health and safety
  • Coaching and mentoring
  • Recruitment and hiring
  • Inventory control
  • Brand awareness
  • Sales tracking
  • Event planning
  • Employee coaching
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Customer satisfaction

Timeline

Store Team Leader

Pet Supplies Plus
11.2017 - Current

Store Team Member

Pet Supplies Plus
11.2017 - Current

Perry High School

No Degree - Animal Science

Stark State University

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