Emily Serna
El Paso,TX
Summary
I am a dedicated and goal oriented individual who thrives in routine both in and outside of the work environment. Being well versed in customer service helps to build great connections with previous and current employers as well as upholding the brand and franchise standards. Working in both fast and moderate paced environments has helped in the process to adapt to various situations.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
10.2020 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked peer stores for merchandise at other sites.
- Enhanced customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance and appearance as well as offering support as needed.
- Assisted customers in both cash and card transactions to complete purchases.
- Increased sales by building strong rapport with customers, such as sharing personal experience, and recommending appropriate products based on their needs.
Front Desk Receptionist
The One at Lubbock, TX Student Apartments
08.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Performed routine door to door walk throughs to ensure that residents were maintaining safe living and clean environments.
- Sorted residents mail into their appropriate mailboxes in a respectful and accurate manner.
- Attended meetings with leasing managers and other staff members on how to enhance resident experience.
- Hosted game nights, movie nights, and raffles to maintain a friendly and fun environment to all residents.
Server
Texas Roadhouse
10.2022 - 11.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed excellent rapport with both staff, peers, and guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Education
Texas Tech University
Lubbock, TX05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Professional demeanor
- Curious and receptive to change
Languages
English
Native or Bilingual
Timeline
Server
Texas Roadhouse
10.2022 - 11.2023
Front Desk Receptionist
The One at Lubbock, TX Student Apartments
08.2021 - 05.2022
Sales Associate
Bath & Body Works
10.2020 - Current
Bachelor of Science - Education
Texas Tech University