Emily Sheler
Edgar Springs,MO
Summary
Customer Service Representative with 10+ years experience bringing skills in oral and written communication, active listening, and problem-solving. Organized and dependable with a positive attitude.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
American Family Insurance
08.2013 - Current
- Work with potential clients to gather detailed personal information for quoting
- Provide customers with information about products and policies
- Listen to customers concerns and assess those concerns in a timely manner
- Schedule appointments and prepare documents for the agent
- Collect payments, discuss with customers how changes will impact their billing accounts, and address billing concerns.
- Work with multiple computer software systems daily
Customer Service Representative
Jordan Motors
06.2012 - 08.2013
- Answered phone calls and assisted customers
- Prepared paperwork for vehicle purchases
- Filed paperwork
- Collected payments from customers
- Called customers with payment reminders
Retail Sales Associate
Chic Chick Boutique
11.2011 - 06.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Childcare Provider
Stepping Stones Childcare Center
05.2005 - 11.2011
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities
- Read stories, sang songs and facilitated creative play.
- Provided emotional support and guidance to children during difficult times.
Education
High School Diploma -
Rolla High School
Rolla05.2007
Skills
- Appointment Scheduling
- Information Security
- Paperwork Processing
- Data Entry
- Customer Relations
- Money Handling Abilities
Timeline
Customer Service Representative
American Family Insurance
08.2013 - Current
Customer Service Representative
Jordan Motors
06.2012 - 08.2013
Retail Sales Associate
Chic Chick Boutique
11.2011 - 06.2012
Childcare Provider
Stepping Stones Childcare Center
05.2005 - 11.2011
High School Diploma -
Rolla High School
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