Emily Shipman
Indianapolis,IN
Summary
Adept Shift Leader with a proven track record at Klondike Clothing, enhancing store performance and customer satisfaction through creative problem-solving and effective communication. Excelled in multitasking and teamwork, significantly improving operational efficiency and sales. Skilled in inventory management and staff training, demonstrating a keen attention to detail and a positive attitude. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
7
7
years of professional experience
Work History
Shift Leader
Klondike Clothing
04.2024 - 10.2024
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Trained new employees on store procedures, product knowledge, and customer service skills for optimal performance.
- Collaborated with management to develop strategies for improving overall store performance metrics.
- Managed inventory control and ordering processes to maintain adequate stock levels and minimize losses.
- Assisted customers in locating products, offering suggestions based on their needs, leading to increased sales revenue.
- Implemented visual merchandising standards to create a visually appealing shopping environment that attracted customers.
Shift Leader
Starbucks
01.2018 - 09.2023
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Bachelor of Arts - English
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2026
Skills
- Strong verbal and written communication
- Creative Problem-Solving
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
- Positive Attitude
Timeline
Shift Leader
Klondike Clothing
04.2024 - 10.2024
Shift Leader
Starbucks
01.2018 - 09.2023
Bachelor of Arts - English
Indiana University, Purdue University Indianapolis
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