Emily Silus
Wayzata,MN
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Hostess
Cov Wayzata
08.2024 - Current
- Answered phone calls to take orders, give information and document reservations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Input orders accurately into POS terminal, split bills and accepted payments.
Teaching Assistant
Creative Kids Academy Inc.
09.2022 - 07.2023
- Read stories, sang songs and facilitated creative play.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Monitored children's activities to verify safety and wellbeing.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided support and guidance to children in conflict resolution.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Promoted learning and social development through structured and unstructured playtime.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
- Responded to inquiries from parents and guardians.
In Shop
Jimmy John's
03.2020 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Wayzata High School
Plymouth, MN06-2022
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Guest relations
Timeline
Hostess
Cov Wayzata
08.2024 - Current
Teaching Assistant
Creative Kids Academy Inc.
09.2022 - 07.2023
In Shop
Jimmy John's
03.2020 - 07.2022
High School Diploma -
Wayzata High School
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