Emily Singleton
Chesterfield,VA
Summary
Adept at multitasking and guest engagement, I enhanced service quality and efficiency at Galaxy Diner by leveraging hospitality expertise and a strong work ethic. Skilled in POS systems and adept in resolving customer complaints, my approach significantly improved guest experiences and team collaboration, showcasing exceptional customer service and sales techniques.
Overview
5
5
years of professional experience
Work History
Server
Galaxy Diner
08.2020 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Answered phones and delivered cheerful customer service.
Server/hostess
Industrial Taphouse
01.2019 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Answering phones to take orders and reservations with cheery customer service and attention to detail
Server
AMC DINE-IN Midlothian 10
12.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
GED
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Sales Techniques
Timeline
Server
Galaxy Diner
08.2020 - 01.2023
Server/hostess
Industrial Taphouse
01.2019 - 07.2020
Server
AMC DINE-IN Midlothian 10
12.2017 - 01.2018
GED
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