Emily Skytta
Chardon,OH
Summary
Detail-oriented professional with a strong focus on customer service and effective communication. Proven ability to enhance patient satisfaction through efficient appointment scheduling, insurance verification, and payment processing. Flexible and self-motivated, with excellent time management and organizational skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Concord Orthodontics
Concord, OH
09.2025 - Current
- Answered phones to schedule appointments and address inquiries regarding contracts.
- Collected payments from customers at point of sale, ensuring transaction accuracy and customer satisfaction.
- Scanned and filed documents systematically, facilitating easy retrieval for future reference.
- Verify / upload insurance
- Created 3D designs and printed models using specialized software and equipment.
Patient Care Coordinator
Fioritto Family Dental
Concord, OH
03.2024 - 08.2025
- Answered calls, addressing patient needs and inquiries
- Verified patient insurance details to ensure coverage
- Schedule appointments
- Processed payment transactions, ensuring accuracy and timeliness
- Scan and file documents
Receptionist
Brightstar Business service
Middlefield, OH
02.2024 - 03.2024
- Typed and formatted business letters for professional presentation, enhancing communication clarity.
- Facilitated online orders for Amish community, ensuring timely delivery of various products.
- Designed custom items, including t-shirts and wedding invitations, tailored to client specifications.
Teacher,Caregiver
Great Day Childcare
Middlefield, OH
03.2023 - 02.2024
- Tailored teaching methods to match developmental stages of children
- Introduced foundational skills in manners, counting, and alphabet
- Provided essential care by changing diapers, feeding, and facilitating play and nap times for children.
- Ensured safe environment and attentive care for children
Laborer
Next Gen Construction
Hartsgrove, OH
07.2022 - 10.2022
- Loaded and unloaded materials to ensure timely availability on site
- Assisted team in gathering necessary materials to maintain workflow at construction site
- Cleaned and prepared construction sites for safe and efficient operations
Hostess,Server
Dutch Country Kitchen
Middlefield, OH
02.2018 - 06.2022
- Welcomed and seated customers to create a welcoming atmosphere
- Collected and delivered customer orders promptly
- Assisted customers in fulfilling their needs to enhance satisfaction
- Ensured customers had enjoyable experiences and meals to foster repeat visits
Education
Diploma -
Cardinal High School
Middlefield, OH01-2021
Diploma - Cosmetology
Auburn Career Center
Concord, OH01-2021
Skills
- Appointment scheduling
- Insurance verification
- Payment processing
- Document management
- Customer support
- Patient coordination
- Time management
- Organization skills
- Office software proficiency
- Scheduling
- Phone etiquette
- Active listening
- Communication
- Interpersonal communication
- Team collaboration
- Flexibility
- Problem solving
- Data inputting
- Multitasking and prioritization
- Self-motivation
- Agenda organization
- Multitasking and prioritization
Awards
- 4 year letterman in cheerleading and marching band
- Grand reserve champion at the Geauga county fair in 2018
- Numerous awards in 4-H
- Cosmetology license
- Various awards throughout high school
- Auburn leader showing incoming kids about the classroom
Hobbies and Interests
- Four wheeling
- Fishing
- Traveling
- Doing makeup
- Going on walks with dogs
Siblings
4
Personal Information
Age: 22
Timeline
Receptionist
Concord Orthodontics
09.2025 - Current
Patient Care Coordinator
Fioritto Family Dental
03.2024 - 08.2025
Receptionist
Brightstar Business service
02.2024 - 03.2024
Teacher,Caregiver
Great Day Childcare
03.2023 - 02.2024
Laborer
Next Gen Construction
07.2022 - 10.2022
Hostess,Server
Dutch Country Kitchen
02.2018 - 06.2022
Diploma -
Cardinal High School
Diploma - Cosmetology
Auburn Career Center