Emily Soriaga
Beach Park,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
BeFit Physical Therapy
02.2025 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Established collaborative relationships with patients through consistent and meaningful communication.
Patient Services Specialist
Invictus Sports Medicine
05.2024 - 08.2024
- Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances, and communicating insurance benefits
- Manage phone reception, scanning, faxing, and other clerical duties
- Cleaning/wiping down exercise equipment and additional clinic upkeep
- Provide daily support to the management and staff as needed
- Helping physical therapist with therapy sessions as needed
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Behavior Technician
North Shore Pediatric Therapy
05.2023 - 08.2023
- Work 1-on-1 with kids that have autism
- Execute therapy plans given by BCBA
- Use reinforcements to correct or change behaviors
- Collect and record data based on observable client behavior
- Receive and implement feedback in a professional manner
- Use modeling to teach gross motor skills such as jumping or climbing and fine motor skills such as writing or clapping
Rehabilitation Aide
Athletico Physical Therapy
08.2022 - 05.2023
- Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment
- Motivates, and assists patients practicing exercises and functional activities under the direction of professional staff
- Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc
- Assists patient experience coordinator with answering phones, scheduling appointments and filing paperwork and charts
Summer Day Camp Counselor
Gurnee Park District
08.2022 - 05.2023
- Promoted new and recurring camp events and activities to increase participation and sign-ups
- Coordinated and led group activities for campers and counselors
- Engaged children in arts and crafts, singing, sports activities, games, and field trips while maintaining a safe environment
- Provided First-Aid care to campers when needed
Kid's Team Member
Lifetime Fitness
11.2021 - 04.2022
- Engages children in interactive activities that include storytelling, organized arts and crafts, singing, and games in the Kids Academy
- Provided First-Aid care to children when needed
- Promoted a fun, safe, and inclusive environment by monitoring activity of kids to identify and address behavioral issues
- Encourages kids to begin reading, problem-solving, and learn social skills from a young age
Retail Associate
TJ Maxx
08.2020 - 03.2021
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales
- Stocked and cleaned shelves while maintaining a neat and orderly store
- Welcomed customers, offered help to locate items, and suggested merchandise without being intrusive or pushy
- Counted cash, made change, and stored coupons to keep an organized and balanced cash register drawer
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit
Retail Sales Associate
Kohl's Department Store
11.2019 - 01.2020
- Calculate pricing, applied discounts, and collected payments to process transactions
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
Education
Bachelor of Arts - Exercise Science
Trinity Christian College
Palos Heights, IL05.2025
Bachelors - Exercise Science
Trinity International University
Deerfield, IL05.2023
High School Diploma - undefined
Warren Township High School
05.2021
Skills
- Fluent in Spanish
- Behavior Management Techniques
- Problem-solving skills
- Team Player
- Time Management
- Experience with Excel and Adobe Software
- Customer service
- Medical terminology
- Multitasking
- Attention to detail
Certification
Paraprofessional license
Awards Accomplishments
- NCCAA National Champions for Soccer 2024
- Spiritual Life Coordinator 2024-2025
- Team Captain of TCC Women's Soccer Team 2024-2025
- NCCAA Scholar Athelete 2023-2024, 2024-2025
- Female Newcomer of the Year 2023-2024
- All-CCAC Conference Second Team 2023-2024
- NCCAA All-North Central Region First team 2023-2024
- NAIA Scholar Athlete 2022
- Exercise Science Student of the Year 2022-2023
- Attacking Player of the Year 2022-2023
Clubs
- Pre-Health Club, 2023-2024
- International Club, 2023-2024
- Avanza (Spanish) Club, 2017-2021
Personal Information
Title: College Student
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
BeFit Physical Therapy
02.2025 - Current
Patient Services Specialist
Invictus Sports Medicine
05.2024 - 08.2024
Behavior Technician
North Shore Pediatric Therapy
05.2023 - 08.2023
Rehabilitation Aide
Athletico Physical Therapy
08.2022 - 05.2023
Summer Day Camp Counselor
Gurnee Park District
08.2022 - 05.2023
Kid's Team Member
Lifetime Fitness
11.2021 - 04.2022
Retail Associate
TJ Maxx
08.2020 - 03.2021
Retail Sales Associate
Kohl's Department Store
11.2019 - 01.2020
High School Diploma - undefined
Warren Township High School
Bachelor of Arts - Exercise Science
Trinity Christian College
Bachelors - Exercise Science
Trinity International University
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