Emily Soto
Harrison,NJ
Summary
Dynamic and results-oriented Esthetician with a proven track record at Rejuve Wax Center, enhancing client satisfaction through customized skincare treatments and effective upselling. Skilled in inventory management and customer service, demonstrating exceptional professionalism and courtesy. Excelled in establishing lasting client relationships and maintaining strict sanitation protocols. I also learned very quickly how to work under pressure when a customer was very flustered over a situation. I pick up very quickly new skills or being in a new environment the work ethic of others.
Overview
4
4
years of professional experience
Work History
Cashier
Gina’s Pizzeria
Harrison, NJ
03.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Esthetician
Rejuve Wax Center
West Orange
01.2023 - 08.2023
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Educated patients on treatment options.
Esthetician
Roxc Beaute
Kearny, NJ
11.2022 - 01.2023
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Welcomed clients arriving for appointments.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
Education
Associate Of Applied Science - Biology
Hudson County Community College
Jersey City, NJHigh School Diploma -
Roxbury High School
Succasunna, NJ06.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Issue resolution
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Esthetician
Rejuve Wax Center
01.2023 - 08.2023
Esthetician
Roxc Beaute
11.2022 - 01.2023
Cashier
Gina’s Pizzeria
03.2021 - Current
Associate Of Applied Science - Biology
Hudson County Community College
High School Diploma -
Roxbury High School