EMILY STEWART
Stockton,USA
Summary
Customer service and administrative professional with 8+ years of experience in call center operations, office administration, and team leadership. Proven ability to manage high call volumes, resolve customer concerns, process payments, and train new employees. Known for strong communication, organization, and problem solving skills while maintaining a positive attitude for customers and coworkers. Seeking to contribute my experience and reliability to a growing team.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Northstar Memorial Group
Sacramento, CA
08.2025 - Current
- Streamlined office procedures, improving efficiency in document processing and communication flow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative
Clarksville Gas and Water
Clarksville, TN
08.2022 - 04.2025
- Handled high volume inbound calls regarding utility accounts, billing inquiries, and service requests.
- Processed customer payments and completed billing adjustments while ensuring accuracy and compliance with company policies.
- Assisted customers with account troubleshooting and service questions to build and maintain rapport between company and consumer.
- Trained new employees on systems, procedures, and general customer service standards.
- Maintained accurate and confidential customer records.
Customer Service Administrator
Robards Pest Control
Clarksville, TN
05.2021 - 08.2022
- Managed daily operations for a quickly growing, family owned pest control business.
- Scheduled service and inspection appointments with customers, businesses, and realtors.
- Coordinated and processed all inspections letters required for real estate transactions.
- Answered incoming calls and educated new and existing customers on available services and treatment plans.
- Maintained a strong relationship with customers, service technicians, and owners.
Compliance Administrator
Pacific States Petroleum
Concord, CA
06.2019 - 05.2021
- Coordinated compliance documentation between fleet management and human resources.
- Ensured company vehicles maintained proper maintenance records and met state regulatory standards.
- Organized company supply orders and inventory management.
- Provided administrative support to include answering phones and scheduling deliveries.
PINK Brand Manager
Victoria's Secret
Stockton, CA
10.2015 - 06.2019
- Interviewed, hired, and trained new employees in store operations and customer service.
- Management shipment processing, stockroom organization, and merchandise floorsets.
- Supported store success through meeting daily sales goals and managing payroll hours.
- Led team members during each shift to ensure excellent customer service and store presentation.
Education
High School -
Rio Vista High School
05-2015
Skills
- Customer Service and Account Management
- Payment Processing and Billing Support
- Call Center Operations
- Employee Training and Development
- Customer Relationship Management
- Data Entry
- Time Management and Attention to Detail
- Multitasking in Fast Paced Environments
Timeline
Administrative Assistant
Northstar Memorial Group
08.2025 - Current
Customer Service Representative
Clarksville Gas and Water
08.2022 - 04.2025
Customer Service Administrator
Robards Pest Control
05.2021 - 08.2022
Compliance Administrator
Pacific States Petroleum
06.2019 - 05.2021
PINK Brand Manager
Victoria's Secret
10.2015 - 06.2019
High School -
Rio Vista High School