Emily Stiles
Dickson,Tennessee
Summary
Motivated and detail-oriented professional with over 5 years of experience in customer-facing roles, team leadership, and administrative support. Skilled in communication, conflict resolution, and multitasking in fast-paced environments. Proven ability to provide exceptional service, manage remote workflows, and support clients via phone, chat, and email. Seeking a remote customer service or support role where I can leverage my interpersonal and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Lead
Panda Restaurant Group
04.2024 - Current
- Lead and motivate staff to deliver excellent customer experiences in high-volume environments.
- Handle escalated customer concerns with professionalism and empathy.
- Monitor operations, ensure compliance with company standards, and manage daily reporting.
- Train new hires on communication, service quality, and safety protocols.
Shift Lead
Krystal
11.2021 - 02.2023
- Supervised up to five team members, ensuring smooth shift transitions and high service standards.
- Managed cash drawers, order accuracy, and customer satisfaction.
- Balanced multiple priorities while maintaining a positive, solutions-focused attitude.
Front Office Associate
Senior Moments Healthcare
01.2021 - 11.2021
- Provided front-desk support including inbound calls, scheduling, and data entry.
- Handled confidential client information with discretion and accuracy.
- Assisted patients and families with inquiries, paperwork, and care coordination.
Shelter Advocate
North Georgia Mountain Crisis Network
01.2020 - 10.2020
- Provided emotional support and intake assistance for clients in crisis situations.
- Managed case documentation, referrals, and phone triage.
- Collaborated remotely with partner organizations to coordinate services and resources.
Production Crew / Custodian / Cashier Roles
Various Employers
01.2015 - 12.2019
- Developed strong teamwork, reliability, and adaptability skills.
- Delivered consistent, customer-oriented service in fast-paced settings.
- Maintained organization and accuracy in repetitive or detailed tasks.
Education
High School Diploma -
Dickson County High School
2017
Skills
- Customer Service & Support
- Phone Etiquette
- Data Entry
- Microsoft Office
- Problem Solving
- Team Management
- Order Processing
- Time Management
- Multitasking
- Attention to Detail
- Zoom
- Teams
- Google Workspace
Certification
- Valid Driver's License
- Training in Leadership & Shift Management
- Familiarity with HIPAA and Customer data policies
Timeline
Shift Lead
Panda Restaurant Group
04.2024 - Current
Shift Lead
Krystal
11.2021 - 02.2023
Front Office Associate
Senior Moments Healthcare
01.2021 - 11.2021
Shelter Advocate
North Georgia Mountain Crisis Network
01.2020 - 10.2020
Production Crew / Custodian / Cashier Roles
Various Employers
01.2015 - 12.2019
High School Diploma -
Dickson County High School