VANESSA ROBLES GRANADOS
Eastvale
Summary
Customer service professional with extensive experience in high-paced environments, skilled in handling customer inquiries, problem resolution, and maintaining a positive customer experience. Strong communication, multitasking, and adaptability skills, with a proven ability to manage high call volumes and resolve concerns efficiently. Fluent in Spanish and English, providing excellent service to diverse customer bases.
Overview
9
9
years of professional experience
Work History
Shift Lead
Lucille's Smokehouse Bar-B-Que
08.2018 - Current
- Trained and coached new team members, ensuring high service standards and strong customer interactions
- Handled customer inquiries, concerns, and complaints, resolving issues professionally and efficiently
- Managed shift changes, opening, and closing operations to maintain smooth workflow
- Processed orders and transactions using the POS system with accuracy and efficiency
Cookout Department Associate
In-N-Out Cookout Trailers
05.2024 - 11.2024
- Provided top-tier customer service at high-volume private events, maintaining company service and quality standards
- Effectively communicated with customers and team members to ensure a seamless experience
- Adapted to different environments and client needs while maintaining efficiency under pressure
Server
Kabuki Japanese Cuisine - Sushi & Hibachi
07.2016 - 08.2018
- Assisted customers with menu selections, provided product knowledge, and ensured high satisfaction
- Processed payments, balanced cash receipts, and followed alcohol service regulations
- Built and maintained positive relationships with customers, enhancing repeat business
Education
High School Diploma -
Chaffey High School
Ontario, CAEarly Childhood Education -
Mt. San Antonio College
Walnut, CA07.2025
Skills
- Customer Service & Support
- Communication & Active Listening
- Problem-Solving & Conflict Resolution
- Multitasking & Efficiency
- Technical Proficiency
- Team Collaboration
Languages
Spanish
Full Professional
Timeline
Cookout Department Associate
In-N-Out Cookout Trailers
05.2024 - 11.2024
Shift Lead
Lucille's Smokehouse Bar-B-Que
08.2018 - Current
Server
Kabuki Japanese Cuisine - Sushi & Hibachi
07.2016 - 08.2018
High School Diploma -
Chaffey High School
Early Childhood Education -
Mt. San Antonio College
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