Summary
Overview
Work History
Education
Skills
Timeline
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Emily Stratton

Santa Paula ,CA

Summary

Dynamic leader with proven expertise in customer service and team motivation, honed at Send Rover On Over and NBS. Excelled in streamlining services, enhancing guest satisfaction, and leading teams to exceed sales goals. Skilled in cash handling and resolving complaints, demonstrating a blend of strong communication and organizational abilities.

Overview

3
3
years of professional experience

Work History

Shift Lead

Send Rover On Over
10.2023 - Current
  • Completed store opening and closing procedures and balanced bills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Worked with and groomed all different kinds of dogs, Worked with and trained reactive dogs.
  • Handled customer service.

Served at Catering Events

NBS
01.2022 - 03.2023
  • Implemented proper cash handling procedures, accurately processing transactions and minimizing discrepancies in end-of-shift reconciliations.
  • Resolved customer complaints promptly and professionally maintaining positive relationships with clients.
  • Worked closely with teammates to provide seamless service during complex or large-scale catering events.

Education

Working On A 3 Year Associates - Chemical Engineering

Ventura College
Ventura, CA

Skills

  • Customer service focus
  • Guest service
  • Team motivation and leadership
  • Sales proficiency

Timeline

Shift Lead

Send Rover On Over
10.2023 - Current

Served at Catering Events

NBS
01.2022 - 03.2023

Working On A 3 Year Associates - Chemical Engineering

Ventura College

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Emily Stratton