Emily Swarbrick
North Andover,MA
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Quality Fleet Services
10.2024 - 01.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
Operator
Marquis Tree Service
10.2019 - 10.2024
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Performed daily safety checks to achieve safe operating condition of equipment.
- Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
- Adjusted to unexpected changes in scheduling or routing, maintaining composure under pressure.
Education
CdL A - Driver
New England Tractor Trailer Training School
North Andover High School Diploma -
North Andover High School
North Andover06-2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Outgoing personality
- Relationship building
Certification
- Certified Hoisting Engineer – International Union of Operating Engineers (IUOE).
- Qualified Rigger and Signalperson Program – Associated Builders and Contractors, Inc.
- CPR/AED Certification
- OSHA 10
Timeline
Sales Associate
Quality Fleet Services
10.2024 - 01.2025
Operator
Marquis Tree Service
10.2019 - 10.2024
CdL A - Driver
New England Tractor Trailer Training School
High School Diploma -
North Andover High School
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