EMILY THIELE
Niagara Falls
Summary
Experienced server and bartender known for delivering fast, friendly service in high-volume environments. Skilled in multitasking, upselling, and maintaining accuracy under pressure while creating a welcoming guest experience. Strong team player with leadership experience and a dependable work ethic.
Overview
14
14
years of professional experience
Work History
Server
Applebee’s
Niagara Falls, NY
05.2025 - 03.2026
- Managed multiple tables in a high-volume environment
- Delivered fast, accurate service and maintained guest satisfaction
- Upsold menu items to increase sales
Cleaning Supervisor / Trainer
We Clean
Buffalo, NY
01.2019 - 09.2022
- Supervised and trained staff on performance and standards
- Managed schedules and task assignments
- Ensured high-quality service and client satisfaction
Server / Bartender
Brick Oven Pizzeria
Grand Island, NY
11.2015 - 07.2018
- Provided fast-paced service and bar support
- Prepared beverages and handled POS transactions
- Maintained strong communication with kitchen staff
Waitress / Banquet Server / Cart Attendant
Hickory Stick Golf Course
Lewiston, NY
06.2012 - 10.2015
- Served guests in dining, banquet, and outdoor settings
- Assisted with event setup and breakdown
- Delivered food and beverages across the course
Education
Associate Degree - Business / Human Services
Niagara County Community College
01-2011
High School Diploma -
North Tonawanda High School
05-2004
Skills
- High-Volume Service
- Bartending & Mixology
- POS Systems
- Cash Handling
- Upselling
- Customer Service
- Multitasking
- Team Collaboration
- Staff Training
- Guest engagement
- Customer service
- Cleanliness standards
- Memory retention
- High volume dining
- Team collaboration
- Table bussing
- Suggestive selling
- Beverage preparation
- Tableside etiquette
- Exceptional customer service
- Cash handling
Timeline
Server
Applebee’s
05.2025 - 03.2026
Cleaning Supervisor / Trainer
We Clean
01.2019 - 09.2022
Server / Bartender
Brick Oven Pizzeria
11.2015 - 07.2018
Waitress / Banquet Server / Cart Attendant
Hickory Stick Golf Course
06.2012 - 10.2015
Associate Degree - Business / Human Services
Niagara County Community College
High School Diploma -
North Tonawanda High School