Emily Thomas
Petersburg,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
Smarter Technologies
04.2017 - 05.2023
- Coordinated scheduling of appointments, optimizing patient flow and resource utilization.
- · Accurately schedules appointments for multiple clinical sites according to protocols established by the client.
- · Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- · Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
Patient Access Representative
Envera
02.2022 - 05.2022
- Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery
- Deliver mail along your assigned route
- Pick up or collect mail from customers
- Collect postage due for charge on delivery or other services
- Work indoors and outdoors in all weather: rain, snow, cold and heat
City Letter Carrier
United Postal Service
03.2022 - 04.2022
- Maintained accurate records of deliveries and pickups, ensuring compliance with postal regulations.
- Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery
- Deliver mail along your assigned route
- Pick up or collect mail from customers
- Collect postage due for charge on delivery or other services
- Work indoors and outdoors in all weather: rain, snow, cold and heat
Internal Support/Acting Supervisor
General Dynamics
12.2013 - 03.2017
- · Providing support to CSR staff by coaching and guiding CSRs to find content within NGD to provide to consumers.
- · Taking Marketplace ISG and Enhanced Escalation Queue (EEQ) calls, and/or Correspondence tasks
- · Providing support to incoming call population
- · Respond to supervisor and priority calls.
- Assist caller with filling out online application and submitting it electronically to plan provider for processing
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Representative
BBC Contact Center
08.2011 - 12.2013
- · Adhere to the Privacy Act and Health Insurance Portability & Accountability Act requirements as it relates to confidentiality of information released.
- · Maintain up-to-date knowledge of Federal regulations and policies as they apply to participants.
- · Assist with side-by-side mentoring for new employees during training and after, as needed.
- · Maintain a current understanding of PBGC program processing procedures to respond to numerous PBGC inquiries.
- · Report problems that occur and assist with resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- · Attend required corporate, program, and other update trainings.
Education
Bachelor of Science - Criminal Justice
Purdue University
Indianapolis, IN07-2023
Associate of Applied Science - Criminal Justice
Bryant & Stratton College
Albany Ny04-2021
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Customer service
- Team leadership
- Medical terminology
- Insurance verifying
- Analytical thinking
- Interpersonal skills
- HIPAA compliance
- Multitasking and organization
- Time management
Timeline
City Letter Carrier
United Postal Service
03.2022 - 04.2022
Patient Access Representative
Envera
02.2022 - 05.2022
Patient Access Coordinator
Smarter Technologies
04.2017 - 05.2023
Internal Support/Acting Supervisor
General Dynamics
12.2013 - 03.2017
Customer Service Representative
BBC Contact Center
08.2011 - 12.2013
Bachelor of Science - Criminal Justice
Purdue University
Associate of Applied Science - Criminal Justice
Bryant & Stratton College