Emily Tilley
Denton,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash/Postmates
2018.01 - Current
- Received and managed orders via phone app, demonstrating attention to detail and organizational skills
- Followed directions and delivered orders accurately, ensuring timely and professional service
- Processed banking transactions and payments, supporting administrative and record-keeping tasks
- Verified order accuracy and maintained communication with customers to ensure satisfaction
- Utilized scheduling and notification features in app to manage priorities and update delivery status
- Shopped for and scanned items as needed, maintaining accuracy and efficiency in order fulfillment
- Maintained records of mileage, car maintenance, and expenses, supporting organizational needs
- Achieved recognition as top dasher, reflecting strong customer service and reliability
Front Desk Associate
Fairfield Inn by Marriott
2023.04 - 2025.11
- Greeted and checked in guests, creating a professional and welcoming first impression for all visitors
- Managed high call volume, efficiently answering and directing phone inquiries and guest requests
- Provided recommendations and assisted guests, demonstrating strong customer service and communication skills
- Handled cash transactions and billing, supporting daily administrative and payment processing tasks
- Resolved guest complaints promptly, maintaining a positive and organized front desk environment
- Collaborated with housekeeping and other departments to prioritize room readiness and support office operations
- Updated daily reports and maintained records, supporting management with accurate information
- Built strong relationships with frequent guests, contributing to a welcoming and efficient workplace
Front Desk/Receptionist
Wyndham Hotels
2012.07 - 2021.11
- Greeted, assisted, and provided information to guests and visitors in a professional manner
- Managed reservations and data entry in hotel database, supporting organized office operations
- Checked guests in/out, answered multi-line phones, and directed calls or placed wake-up calls
- Processed payments and night audit reports, ensuring accuracy in daily transactions
- Addressed guest requests and complaints, maintaining a welcoming and efficient front desk
- Provided directions and answered questions about local activities, enhancing visitor experience
- Assisted with laundry and cleaning services as needed, supporting overall office environment
Picker/Packer
Life Style Staffing
2019.10 - 2020.02
- Used scanner to pick and separate order items, ensuring accuracy and organization
- Verified items matched orders, demonstrating attention to detail and quality control
- Wrapped and packed items according to company policies, maintaining a clean and orderly workspace
Sales Support Receptionist
Express Personnel
2016.03 - 2016.05
- Greeted customers and directed them to the appropriate salesperson, providing a professional first impression
- Handled incoming and outgoing mail, supporting daily office operations
- Answered multi-line phones, directed calls, and took messages for efficient communication
- Processed payments and managed delivery schedules, supporting administrative tasks
- Updated contacts and schedules in Outlook calendar, maintaining organized records
- Faxed, copied, scanned, and filed documents, supporting office administration
- Tracked daily contacts and sales in Excel, ensuring accurate and up-to-date information
Hospitality Specialist
Labor Ready
2012.03 - 2015.10
- Assisted hotel guests with hospitality needs, ensuring a welcoming environment
- Provided fresh linens, towels, and laundry services as needed, supporting daily operations
- Supported food preparation, dishwashing, and stocking, maintaining organized work areas
- Cleaned food preparation equipment and areas, upholding cleanliness standards
- Conducted telemarketing and participated in warehouse assembly and pick/pack tasks as required
Front Desk/Receptionist
Labor Ready
2012.07 - 2013.07
- Greeted, assisted, and provided information to customers and visitors in a professional manner
- Managed reservations and data entry in hotel database, supporting organized front desk operations
- Checked guests in/out, answered multi-line phones, and directed calls or placed wake-up calls
- Processed payments and night audit reports, ensuring accuracy in daily transactions
- Addressed guest requests and complaints, maintaining a positive and efficient front desk
- Provided directions and answered questions about local activities, enhancing visitor experience
- Assisted with laundry and cleaning services as needed, supporting overall office environment
Education
Associate of Arts (A.A.) - Social Work
Kansas City Kansas Community College
Kansas City, KS2001-12
Skills
- Front Desk
- Customer service
- Multi-line Phone Systems
- Microsoft
- Microsoft Teams
- Administrative experience
- Data entry
- Organizational skills
- Cash handling
- Order processing
- Guest services
- Cleaning
- Word processing
- POS systems
- Registration processing
- Problem-solving
- Teamwork and collaboration
Timeline
Front Desk Associate
Fairfield Inn by Marriott
2023.04 - 2025.11
Picker/Packer
Life Style Staffing
2019.10 - 2020.02
Delivery Driver
DoorDash/Postmates
2018.01 - Current
Sales Support Receptionist
Express Personnel
2016.03 - 2016.05
Front Desk/Receptionist
Wyndham Hotels
2012.07 - 2021.11
Front Desk/Receptionist
Labor Ready
2012.07 - 2013.07
Hospitality Specialist
Labor Ready
2012.03 - 2015.10
Associate of Arts (A.A.) - Social Work
Kansas City Kansas Community College