Emily Toenjes
Boca Raton,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Salt Life Food Shack
05.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Medical Office Specialist
Baptist South Endocrinology
05.2022 - 09.2022
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
Host
Lemongrass Asian Bistro
01.2022 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host/Server Assistant
Al Dentes
01.2019 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
Benitos Restaurant
02.2018 - 09.2019
Education
Bachelor of Science - Health Sciences
Florida Atlantic University
Boca Raton, FL05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Allergy awareness
- Food sales and promotion
Timeline
Server
Salt Life Food Shack
05.2023 - 09.2023
Medical Office Specialist
Baptist South Endocrinology
05.2022 - 09.2022
Host
Lemongrass Asian Bistro
01.2022 - 05.2022
Host/Server Assistant
Al Dentes
01.2019 - 08.2021
Host
Benitos Restaurant
02.2018 - 09.2019
Bachelor of Science - Health Sciences
Florida Atlantic University
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