EMILY TUSA
Long Island,NY
Summary
Marketing professional with experience managing social media content, supporting promotional campaigns, conducting market research and coordinating customer-facing brand initiatives. Brings additional strengths in sales, team leadership and guest service within fast-paced hospitality and retail environments.
Overview
3
3
years of professional experience
Work History
Shift Manager
Upstream Hospitality Group | Bango Bowls
Hauppauge, NY
05.2024 - Current
- Lead team members during high-volume shifts, assign priorities and maintain efficient operations and guest-service standards.
- Resolve customer concerns and answer product questions with a solutions-focused approach that supports customer loyalty.
- Promote current offers and recommend menu items based on customer preferences to support sales and improve the guest experience.
Marketing Intern
Upstream Hospitality Group
Massapequa, New York
05.2025 - 08.2025
- Managed daily social media content for Instagram and TikTok, including planning, copywriting, scheduling, and publishing.
- Supported seasonal product launches, grand openings, and community partnerships to enhance local awareness and consumer engagement.
- Conducted research on competitors and consumer trends to identify content ideas and brand positioning opportunities.
Retail Sales Consultant and Stylist
Lovisa
Smithtown, NY
05.2023 - 08.2023
- Delivered personalized product and styling recommendations based on customer's preferences, needs and budget.
- Used relationship-based selling and relevant add-on recommendations to work toward individual sales goals and strengthen customer satisfaction.
- Processed purchases, returns and discounts accurately through the POS system and supported store opening, closing and security responsibilities as a keyholder.
Education
Bachelor of Science - Marketing
University of Delaware | Lerner College of Business And Economics
Newark, DE05-2026
Skills
Social Media Management Content Creation Social Media Copywriting Content Scheduling Promotional Campaigns Market Research Community Partnerships Event Coordination Guest Relations Team Leadership Canva CapCut Microsoft Excel Microsoft PowerPoint Tableau RStudio
Timeline
Marketing Intern
Upstream Hospitality Group
05.2025 - 08.2025
Shift Manager
Upstream Hospitality Group | Bango Bowls
05.2024 - Current
Retail Sales Consultant and Stylist
Lovisa
05.2023 - 08.2023
Bachelor of Science - Marketing
University of Delaware | Lerner College of Business And Economics