Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Valentine

Bristol

Summary

I am Dedicated host/server with exceptional customer service skills, adept at managing reservations and enhancing guest experiences in fast-paced environments. Also while being a Division 1 athlete I learned a lot about teamwork and leadership making it easier for time management and to succeed in a work environment

Overview

3
3
years of professional experience

Work History

Host/Server

Greenhouse Tavern
Burlington, CT
03.2023 - Current
  • Greeted and seated guests, ensuring prompt and courteous service.
  • Managed reservation system to optimize seating efficiency.
  • Communicated effectively with kitchen and waitstaff to coordinate guest needs.
  • Handled customer inquiries and resolved issues to enhance dining experience.
  • Trained new hosts on service protocols and operational procedures.
  • Assisted in special event setups, contributing to seamless operations.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Resolved guest complaints promptly, enhancing overall dining experience.
  • Conducted daily cash handling procedures, ensuring accuracy in transactions.
  • Delivered exceptional service at catered events, ensuring guest satisfaction and timely meal presentation.
  • Set up and dismantled buffet stations, maintaining cleanliness and organization throughout events.

Education

No Degree - Business Management

Stony Brook University
Stony Brook, NY
05-2029

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Detail-oriented
  • Team player mentality
  • Guest relations
  • Telephone reception
  • Leadership
  • Reservations management
  • Event planning assistance

Timeline

Host/Server

Greenhouse Tavern
03.2023 - Current

No Degree - Business Management

Stony Brook University