Emily Velasco
Los Angeles,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Also motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
In Room Dining Server
Waldorf Astoria
Beverly Hills, CA
04.2024 - Current
- Provided exceptional service to high volume of daily customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Banquet Server
LAZ Parking
Costa Mesa, CA
11.2023 - Current
- Deliver a high standard of service and performance, maintaining a clean, professional appearance, communicating with genuine courtesy to guests and teammates, and upholding quality expectations
- Present a polish, mannerisms appropriate for formal and business events, maintaining composure in fast-paced, high-stress circumstances
Server
Kendall's Brasserie
Los Angeles, CA
11.2021 - 09.2024
- Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures
- Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen
San Laurel Server
Conrad Los Angeles
Los Angeles, CA
11.2022 - 04.2024
- Provide excellent table service by Forbes Standards to guest
- Anticipate guest needs, ascertain satisfaction, and respond, urgently and appropriately to guest concerns and request
- Effectively communicate with guests and co-workers to ensure guest satisfaction
Caldo Verde Server
Downtown Proper Hotel
Los Angeles, CA
10.2021 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
In-Room Dining Server
Hotel Bel Air
Los Angeles, CA
04.2014 - 07.2021
- Deliver and serve food and beverage items to guests in a timely, friendly, and efficient manner
- Follow strict company guidelines to ensure Forbes Five Star service
Skills
- Strong multitasking
- Phone Etiquette
- Food safety practices
- Fine dining etiquette
- Exceptional customer service
- Hospitality service expertise
- High-volume dining
Additional Information
Works well under pressure, Highly Responsible and reliable, Upbeat, friendly, and positive
Timeline
In Room Dining Server
Waldorf Astoria
04.2024 - Current
Banquet Server
LAZ Parking
11.2023 - Current
San Laurel Server
Conrad Los Angeles
11.2022 - 04.2024
Server
Kendall's Brasserie
11.2021 - 09.2024
Caldo Verde Server
Downtown Proper Hotel
10.2021 - 11.2022
In-Room Dining Server
Hotel Bel Air
04.2014 - 07.2021