Emily Wallace
TINLEY PARK,IL
Summary
Proven to excel in fast-paced environments, I enhanced guest satisfaction at Prestwick Country Club by leveraging strong multitasking abilities and interactive communication skills. Skilled in customer service and safe food handling, I adeptly managed reservations and supported dining operations, significantly contributing to a welcoming guest experience. My quick adaptability and professional demeanor underpin my ability to meet and exceed employer expectations.
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
2
2
years of professional experience
Work History
Hostess/Server Assistant
Prestwick Country Club
10.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took orders and served food and beverages for concession stands
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Customer Service/Take Out
Gatto's Resturant
06.2022 - 10.2023
- Managed phone and in-person orders for carry out
- Collected payment, balanced receipts and maintained accurate drawer
- Maintained thorough menu knowledge to answer customer questions
- Worked effectively in fast-paced environment
- Answered customer questions and provided recommendations
- Assisted servers with food running in dining room
- Maintained clean and organized dining area
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Basic
Tinley Park High School
Tinley Park, IL12-2024
Skills
- Customer service
- Effective multitasking
- Phone etiquette
- Interactive communication skills
- Guest engagement
- Safe food handling
- Positive and professional
Timeline
Hostess/Server Assistant
Prestwick Country Club
10.2023 - Current
Customer Service/Take Out
Gatto's Resturant
06.2022 - 10.2023
No Degree - Basic
Tinley Park High School
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