Emily Wenzel

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

• Aided colleagues, managers and customers through regular communication and assistance.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Screened and transferred over 50 incoming calls daily, took down messages and transmitted information and documents to internal personnel.
• Entered and maintained departmental records in company database.

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• Greeted new customers, discussed specials and took drink orders.
• Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
• Served alcoholic and non-alcoholic beverages in bar environment.
• Anticipated guest needs and provided proactive service.
• Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
• Checked over 100 customer IDs daily to verify ages and uphold Iowa liquor laws.

• Cultivated warm relationships with regular customers.
• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Checked over 25 daily IDs to verify ages and uphold Pennsylvania liquor laws.