Emily Wetherell
Theisens Home Farm Auto
Fort Atkinson,WI
2
years of professional experience
Professional front desk receptionist with experience in customer service, scheduling, and office organization. Known for strong communication, attention to detail, and time management in fast-paced settings.
Work History
Front Desk Receptionist
5 Months- Answered multi-line phone calls and relayed messages accurately to staff
- Greeted visitors and directed callers to appropriate departments with professional courtesy
- Scheduled appointments and maintained organized front desk calendars
- Managed incoming mail, deliveries, and office correspondence efficiently
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Sales Associate
2 Years- Processed sales transactions accurately using point-of-sale systems.
- Recommended merchandise based on customer needs and store promotions.
- Assisted customers with product selection across home, farm, auto departments.
- Maintained organized stock levels and replenished shelves promptly.
- Supported inventory counts and reported discrepancies to management.
- Resolved customer concerns professionally to encourage repeat business.
- Merchandised displays to improve product visibility and sales appeal.
- Trained new associates on store procedures and customer service expectations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Barn Hand
4 Months- Fed horses and livestock according to daily schedules and special dietary requirements. 2. Cleaned stalls, barns, and paddocks to maintain safe, sanitary animal housing. 3. Refilled water troughs and checked feed supplies for consistency and availability. 4. Groomed horses and inspected coats, hooves, and equipment for cleanliness and wear. 5. Assisted with turnout, blanketing, and general animal handling during daily routines. 6. Mucked stalls and hauled bedding, manure, and waste using farm equipment. 7. Monitored animals for signs of injury, illness, or unusual behavior. 8. Maintained tack, tools, and barn areas to support efficient stable operations.
- Maintained tack, tools, and barn areas to support efficient stable operations.
- Consistently met deadlines for daily chores and special projects, contributing to the smooth operation of the barn.
- Increased overall barn efficiency by implementing effective cleaning and maintenance routines.
Education
High School Diploma
Skills
Customer service
Scheduling appointments
Appointment scheduling
Telephone etiquette
Cash management
Phone etiquette
Office organization
File organization
Time management
Calendar management
Team collaboration
Verbal and written communication
Appointment management
Office management
File management
Timeline
Front Desk Receptionist
Home Backup Systems LLC
06.2026 - CurrentRead More
Barn Hand
Running Acres
08.2025 - 12.2025Read More
Sales Associate
Theisens Home Farm Auto
11.2024 - CurrentRead More
Jefferson High School
High School Diploma
Read More