Emily White
Wawa
PHILADELPHIA,PA
2
years of professional experience
Dedicated Shift Manager experienced in customer service and problem resolution. Achieved operational efficiency through effective team coaching and swift issue resolution. Committed to enhancing customer satisfaction and fostering collaborative team environments.
Work History
Customer Service Associate
10 Months- Delivered friendly customer service at register and floor positions.
- Operated POS system to process sales, returns, and payment transactions.
- Prepared food and beverage orders following Wawa quality and safety standards.
- Followed food handling procedures and sanitation guidelines to support safe operations.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shift Manager
2 Years 1 Month- Supervised shift operations, ensuring smooth service and consistent adherence to store procedures.
- Trained team members on register use, food safety, and customer service standards.
- Monitored cash handling, reconciled drawers, and maintained accurate end-of-shift reports.
- Coordinated opening and closing duties to support timely store readiness and cleanup.
- Resolved customer concerns quickly, maintaining service quality during busy periods.
- Enforced sanitation and safety standards across prep areas, equipment, and guest spaces.
- Scheduled and directed crew assignments to balance workload and improve shift efficiency.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Associate of Applied Science - Psychology
Bachelor of Science - Chemistry
- Awarded Science Division Award
Skills
Customer service
Client assistance
Problem resolution
Team collaboration
De-escalation techniques
Cash handling
Team training
Store maintenance
Assertiveness
Relationship building
Timeline
Customer Service Associate
Wawa
12.2025 - CurrentRead More
Shift Manager
Dunkin' Donuts
11.2024 - 12.2026Read More
Holy Family University
Associate of Applied Science from Psychology
Read More
Widener University
Bachelor of Science from Chemistry
Read More